ICSA Colorado
2008 Highlights and Accomplishments
National ICSA Organization
Established working relationship
National Board representation at our Customer Service Awards Breakfast
Board seat for ICSA Colorado
Participation in national membership program
Participation in 2009 national convention
ICSA Colorado Board
Approved transfer of individual membership within same company
Updated bylaws
Defined Borad of Directors positions
Created nominating committee for Officers and Board members
Communications/Web/Publicity
Created local chapter website
Updated contact database for members and guests
Revamped communications of monthly events to members
Inclusion of local chapter information on national website
Expanded press releases of ICSA events and accomplishments
Membership
Conducted membership drive
Established partnership with Siemens (2 one year complimentary memberships)
Redesign of membership brochure
Special Events
Summer Social Meet and Greet wine tasting
Monthly Programs
30 Great Customer Service Ideas (panel discussion)
Long Term Strategic Road Map To Solve Today's Problems (Trip Godel, Phoenix CTI)
Denver/Boulder BBB Inside and Out (Suzanne Bacon, BBB)
Creative Compensation: Pay For Excellence (Sharon Campbell, The Warranty Group)
Retaining Call Center Personnel (Dennis Hauser, Siemens)