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ICSA Colorado August 2010 Meeting

Thank you to Denver Water for hosting our August Meeting.  We heard about some of the types of calls they receive from consumers.  And the central location made it easy for everyone to attend.

 
Carol Gillet from Gillet Consulting Services Presented:
Bold Leadership:  What It Looks Like From the Individual Level to Management

Carol told us about her experiences identifying leadership qualities in herself and others.  You may have leaders in your organization who do not have direct reports. 

Leaders need to be able to deal with conflict.  When conflict occurs, especially in struggling financial times, a leader needs to deal with conflict quickly.  Being good at conflict management is an important component of leadership.

Carol had us look at our daily lives and examine how we spent our time.  I is important to have a good work and life balance.  Since most of us spend a large portion of our day at work, it is important to enjoy it.  We also filled out a matrix identifying four areas:
  • Things that we are good at but don't like
  • Things that we are good at and love
  • Things that we are not good at and don't like
  • Things that we are not good at but love
This gave us all something to really think about.

Carol concluded with saying to hire people who are smarter than you.  Hire for a talent and then delegate the tasks that you do not like or are not good at.  Put people in roles they really love.
 More about Carol Gillet

Carol Gillet is Owner and Senior Consultant of Gillet Consulting Services, a provider of interim executive management services to turnaround organizations. GCS clients include start-up and start-over enterprises and civic organizations. Prior to that role, Ms. Gillet served as Vice President of Product Operations, Fiserv Investment Support Services (FiservISS), one of the nation’s largest trustees of self-directed retirement plans.  In that position from 2005 to 2008, Ms. Gillet oversaw operations of self-directed IRAs and qualified plans invested primarily in mutual funds, equities, fixed income and alternative investments.  Her oversight included that of client service and sales, P & L accountability, training, transactional processing, regulatory reporting, project management and audit.   

 

Prior to that appointment, she was Vice President of Client Relations, a position she held since 2000.  She was also Vice President of Client Relations and Operations of Resources Trust Company since 1998.  Ms. Gillet joined Resources Trust in 1984 and held a variety of managerial positions within the organization including oversight of corporate communications and marketing.  With over 24 years of experience in the financial services industry, Ms. Gillet specializes in operations, client relations, project management and organizational development.

 

Ms. Gillet graduated with a Bachelor of Science degree in Forest Biology and a Master of Science degree in Forest Entomology, both from Colorado State University.


Actively involved in her community, Ms. Gillet has held various board and committee positions within the non-profit community.  Ms. Gillet's passion is for guiding others to discover and leverage their talents for personal growth and organizational strengthening.  She is a dedicated supporter of programs that promote self-sufficiency for single parents and children and is an inspirational leader in both the professional and broader community.