Colorado Chapter of ICSA June
Meeting
Increase Customer Connection: Learn to Be "People Smart"
Thank you to Healthtrans LLC for hosting
our meeting on June 17, 2010. It was a wonderful location and we learned
more about their organization.
Research shows direct links between a leaders EQ (Emotional Intelligence) and a company’s profitability, employee performance, and retention of top talent. Emotional Intelligence is the measurement of your self and others awareness and your ability to use this awareness to manage your emotions and your relationships.
In the customer service business this translates into your staff and customers feeling appreciated and respected. The best news is that EQ can be learned! During our meeting, we determine what our "style" of communicating and behaving was and discussed the pros and cons of each of four different styles. Being aware of others styles and meeting their needs aids in bringing about a more productive and positive staff.
It was a productive and informative session for all who attended with some wonderful tools we can use in our businesses.
More About Dean Savoca
Dean Savoca helps companies get results by improving the effectiveness of their performance management systems and building the emotional intelligence of their people. He is a hospitality industry veteran having worked for Maritz Travel Company, as an Account Manager with Maritz Performance Improvement Company, and as a General Manager of a Destination Management Company. He is a graduate of Advanced Coaching Skills Training with Anthony Robbins Companies and partners with the company as a Results Coach. His 15 years experience in the performance improvement industry and Master’s Degree in Organization Performance & Change create a dynamic backdrop for his powerful workshops, trainings and keynote presentations. He can be contacted at 303.333.3038 or www.deansavoca.com.