An Organization for Customer Service Professionals
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About Us
Our Mission is to advance, strengthen, and promote the industry of professional customer service. We are committed to assist individuals and organizations with personal and professional growth and development, rewards and recognition and to link service professionals world-wide.

  • ICSA is a non-profit association led by customer service professionals for customer service professionals. These are people who have walked in your shoes and understand your challenges and motivation.
  • Organized in 1981 by a group of 59 customer service management professionals, today's ICSA has come a long way!
  • ICSA Colorado offers a full range of programs that provide members with a forum for sharing knowledge and experience, searching for solutions and networking with other industry professionals.
  • Members represent such companies as:
    • Denver Water
    • Supervalu
    • National MS Society
    • Hunter Douglas
    • Nestle
    • HealthTrans
    • TD Ameritrade
    • RTD
Chapter Benefits:
  • Monthly educational  meetings with customer service experts presenting topics of interest to those in any customer contact position
  • Meetings are held at company locations represented by our members throughout metro area
  • Annual events to recognize and reward front-line customer service representatives
  • Annual Summit to share best practices, current trends and gain new industry insights
  • Individual membership with discounted membership available for multiple employees from the same company
  • Annual membership fee is $100; Guests may attend one meeting for no charge; additional meetings $15
  • Website to keep you informed
  • LinkedIn and Twitter discussion forums for social networking
ICSA Colorado Exists to:
  • Organize meetings and events addressing the educational needs of customer service professionals
  • Provide members with a forum for information-sharing and networking with other industry professionals
  • Support and promote personal and professional growth and development of customer service professionals through rewards and recognition
  • Develop opportunities to interact with other customer service professionals to discuss current issues and challenges
  • Preview the latest in training and coaching techniques
  • Learn from other experienced managers and leaders in customer contact positions across varied industries