Free Webinars for March sponsored by ICSA. Go to: http://www.bizlibrary.com/ICSAPresentsBusinessTrainingLibrarysWebinars/tabid/969/Default.aspx
Mar 17, 2010 1:00 pm CST - 8 Easy Steps For Improving Any Employee Training Program
In this session we will talk 8 easy steps that can be taken to improve employee training programs
Mar 24, 2010 1:00 pm CST - Redefining e-Learning Metrics
During this webinar we will discuss eLearning metrics and trends and how they can help track employee training.
Mar 31, 2010 1:00 pm CST - Creating a Competency-Based Training Program
Join us for this informative one-hour session, where we'll help you pinpoint your organizational training gaps and challenges and create a competency-based training program!
Useful Resources - Websites to bookmark
International Customer Management Institute
ICMI/Call Center Magazine
American Society for Quality
CRM XChange
CustomerThink