Free Webinars for March sponsored by ICSA.  Go to: http://www.bizlibrary.com/ICSAPresentsBusinessTrainingLibrarysWebinars/tabid/969/Default.aspx

Mar 17, 2010 1:00 pm CST - 8 Easy Steps For Improving Any Employee Training Program
In this session we will talk 8 easy steps that can be taken to improve employee training programs

 Mar 24, 2010 1:00 pm CST - Redefining e-Learning Metrics
During this webinar we will discuss eLearning metrics and trends and how they can help track employee training. 

 Mar 31, 2010 1:00 pm CST - Creating a Competency-Based Training Program
Join us for this informative one-hour session, where we'll help you pinpoint your organizational training gaps and challenges and create a competency-based training program!

Useful Resources - Websites to bookmark

International Customer Management Institute

ICMI/Call Center Magazine

American Society for Quality

CRM XChange

CustomerThink