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Education and Customer Service News

Free Webinars sponsored by ICSA.  Go to: http://www.bizlibrary.com/ICSAPresentsBusinessTrainingLibrarysWebinars/tabid/969/Default.aspx

 

July 14, 2010 1:00 pm CST - 8 Easy Steps For Improving Any Employee Training Program
  • In this session we will talk 8 easy steps that can be taken to improve employee training programs.

  • Jul 21, 2010 1:00 pm CST - Building Bench Strength: Trends in Leadership Development
    During this webinar we will review trends and best practices to develop an effective leadership development plan for your organization.

  • Jul 28, 2010 1:00 pm CST - Training 2.0: On-Demand & Collaborative Solutions
    Learn about Training 2.0, and how to create a leaner-centric training platform.

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    Useful Resources - Websites to bookmark

     

    International Customer Management Institute

     

    ICMI/Call Center Magazine

     

    American Society for Quality

     

    CRM XChange

     

    CustomerThink